Terms of use

Last updated 2026-11-11

These terms govern your use of Venio. By creating an account or making a booking you agree to them. If you are a venue (a “Partner”), the Partner agreement you signed also applies and prevails where it differs.

What Venio is

Venio is a marketplace and booking tool. The venue, not Venio, provides the hall and the services, sets the prices, the menu and the cancellation policy, and is your contracting party. Venio provides the software, shows availability, records bookings and helps with support and disputes. Venio does not hold customer money.

Your account

• Keep your password and one-time passcodes private; you are responsible for activity on your account.
• Give accurate details. Your mobile number must be one you control, because sign-in and security codes are sent to it.
• One person, one account. We may suspend accounts that abuse the service.

Bookings and quotations

• A hold keeps a slot for a short time (shown on screen) so you can finish booking. Some venues approve each booking manually; others confirm automatically once you pay.
• The price you see is calculated by the venue’s pricing model and is fixed into your booking when you confirm; later changes to the venue’s prices do not change an existing booking.
• A custom request is not a booking. The venue replies with a quotation that is valid for the number of days it states. Nothing is blocked on the venue’s calendar until you pay the quoted amount in full and the venue confirms. If the venue cannot confirm, you are refunded in full.
• Some bookings require an upfront payment within a deadline shown on screen; if it lapses the booking expires and the slot is released.

Payments

You pay the venue directly by QR, bank transfer or at the venue, as the venue allows. Bank transfers must quote the reference we show you and may need the venue to confirm receipt. Venio shows the status of your payments but is not a bank or payment institution.

Cancellations and refunds

Each venue’s cancellation policy is shown before you book and summarised in the Cancellation policy page. Refunds are calculated by that policy, requested in Venio and paid by the venue; the status is visible to you throughout.

Reviews and content

You may review a venue after a completed booking. Reviews must be honest and lawful. We may remove content that is abusive, unlawful or unrelated to the stay.

Disputes

If something goes wrong, first use Get help or the booking’s support options. If you cannot agree with the venue you can raise a dispute; Venio support reviews both sides and records a recommendation. A recommendation is advisory: Venio cannot move the venue’s money itself.

Acceptable use

Do not misuse the service: no scraping, no automated booking, no attempts to access other people’s data, no false requests to block calendars, no abusive messages.

Availability and liability

We work to keep Venio available but do not promise it will always be uninterrupted. To the extent the law allows, Venio is not liable for the venue’s services, for indirect losses, or for losses caused by events outside our reasonable control. Nothing in these terms limits liability that cannot be limited by law.

Changes, law and contact

We may update these terms and will tell you about material changes. These terms are governed by the laws of Pakistan and the courts of Lahore. Questions: use Get help in the app.