Privacy policy

Last updated 2026-11-11

Venio (“we”, “us”) connects people who are planning an event in Pakistan with venues that rent halls, lawns and marquees. This policy explains what personal data we handle, why, and the choices you have. It is written to follow the principles of Pakistan’s Personal Data Protection Bill (consent, purpose limitation, minimisation, security, access and correction, and retention limits).

What we collect

• Account data: your username, mobile number, name, optional email address and your language preference. Your mobile number is stored in international format and shown to you as 03XX XXXXXXX.
• Booking and request data: the venue, hall, date and slot you choose, guest count, event type, special requirements, any quotation you receive, and the status of each booking.
• Payment data: the amount, method (QR, bank transfer or pay at venue), the bank reference you enter and any receipt you upload. We never see or store your card or bank login details. Venio does not hold your money: payments go to the venue.
• Support and dispute data: messages and files you send us about a booking, payment or dispute.
• Technical data: your IP address, device and browser type, and security logs (sign-ins, one-time passcode requests), kept to protect your account.

Location data

Venio can use your device’s location only if you press “Venues near me” (customers) or “Use my current location” when a venue manager sets a venue’s pin. Your browser asks for permission each time; you can decline and use the city selector or the map instead, and nothing breaks. A customer’s coordinates are used once to sort nearby venues and are not stored in your profile. A venue’s pin is public by design: it is the address customers see on the map. Map tiles come from OpenStreetMap and address look-ups go through our server, so the map provider does not learn who you are.

How we use it

• To create and secure your account, send one-time passcodes by SMS and keep you signed in.
• To process bookings, quotations, payments and refunds between you and the venue, and to tell you what happens next by SMS, email or in the app.
• To show venues, reviews and search results, and to prevent abuse and fraud.
• To help you when you contact support or raise a dispute, and to meet our legal obligations.

We do not sell your personal data and we do not use it for third-party advertising.

Who sees it

• The venue you book or ask for a quotation sees your name, your phone number (venue staff with limited roles see it partly masked), your booking details and your messages about that booking.
• Venio support and operations staff see what they need to resolve your request; their access is role-limited and logged.
• Service providers that run Venio for us: our hosting and database provider, our SMS gateway (smsapp.pk) and, where a venue enables it, a payment provider. They may only act on our instructions.
• Authorities, where the law requires it.

How long we keep it

Account and booking records are kept while your account is open and for the period tax and accounting rules require afterwards. Security logs are kept for a limited time. When you ask us to delete your account, we anonymise your personal details in place; booking and payment records that the venue and we must keep for legal reasons stay, without your name or contact details.

Your choices and rights

• See and correct your details in your profile, and change your phone number with a passcode sent to your old and new number.
• Turn off non-essential notifications in your notification preferences.
• Ask for a copy of your data or for your account to be deleted through Get help (choose the Account category) or by contacting us at the address below. We answer within 30 days.
• Withdraw location permission at any time in your browser settings.

Security

Passwords are stored as salted hashes, secrets are encrypted at rest, traffic is encrypted in transit, and staff access is limited by role and recorded in an audit log. No system is perfectly secure; if a breach affects you, we will tell you and the authorities as the law requires.

Children

Venio is for adults planning events; we do not knowingly collect data from children.

Changes and contact

We will post changes here and, for material ones, tell you in the app. Questions: use Get help in the app or write to the support address shown on the Venio website.